Meet deadlines

November 13, 2008 by Roy
Filed under: Entrepreneurship, management, roysville, service 

I just came from a neighborhood dressmaker to pick up my son’s uniform. We went there last week so she can sew my son’s polo uniform. I asked if she can finish it by Friday (we went there on a Tuesday), she said it’s not possible because she has lot of work in line. She said they would be finished on November 13, which is today.

But when I told her today that I came to pick up the items, she said they were not finished yet and ask me to come back on Saturday. I asked her why, and she said she forgot that they were due today, she only saw her notebook yesterday. I was frustrated and dissapointed. That’s the problem with small-time, fly-by-night service providers – they don’t have business sense.

But you don’t really have to be a big empire to be professional in your business dealings. Whether you’re just a small time neighborhood entrepreneur or an established company belonging to the Top 100 Corporations in the Philippines, the basics of customer service is still the same – that is delivering our commitment.

When you promised to deliver a service or product to a customer, be sure to deliver it on the agreed time. And be sure to deliver it with the expected quality, quantity, and other specifications that it is expected to be received. Be sure to deliver it all cost, that is service commitment.

If you fail to deliver, with a reason as shallow as our neghborhood dressmaker don’t expect your enterprise to grow. With such customer service, it will never happen.


Meet deadlines, fulfill promises. That is basic customer service.

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Comments

2 Comments on Meet deadlines

  1. Pinoynetworker on Mon, 17th Nov 2008 5:04 pm

    2. reminds me of our neighborhood tailor who’s always drunk and oftentimes also miss deadlines even with simple pant alteration (paputol).

    [Reply]

  2. Roy on Tue, 18th Nov 2008 8:30 am

    3. and he will remain forever just a neighborhood tailor… until no one goes to him anymore…

    thanks for dropping by ‘pre

    [Reply]

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