Who’s afraid of PLDT?
Filed under: Articles, business, customer service, feedback & reviews, leadership, management, mobile technology, news, Philippine, Reaction, service
The impending acquisition of the Philippine Long Distance Telephone Co. (PLDT) of Digitel Telecommunications Philippines Inc. have raised concerns on some sectors particularly from one its rival in the telecommunications industry, Globe Telecom Inc. who even asked the government to take a look into the PLDT-Digitel deal.
Globe’s concern is not without merit, as PLDT will be getting 51.55% of Digitel, after which, it would undertake a mandatory offer to minority investors, for a total consideration of P74.1 billion. A deal that would put PLDT in full control of Digitel, and perhaps, as everybody feared, the telecommunications industry in general.
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Does an expired ID Card also expires your identity?
Filed under: Articles, banking, business, Contracts, customer service, Entrepreneurship, Humor, Reaction, service
When I was still with a bank, one of the policies that I frowned about is the non-acceptance of an expired ID card. I find it rather absurd and outright ridiculous that I can’t accommodate check encashments nor new accounts opening because ID’s presented to me by clients were expired.
Oftentimes, I find myself too at the other end of the deal. The more it looked annoying to me. Imagined being refused accommodation because of an expired ID! Not only it is embarrassing to be denied, but such rule is definitely and absolutely insane!
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Laundry Business Seminar for February 2010
Filed under: Announcement, Articles, Business news, business opportunity, entrepreneur, Entrepreneurship, Events, management, Money, self-help, seminar, service, trainings and seminars
For those who are asking, here’s the laundry business seminar schedule for February 2010 by my friend Nette.
Schedule of the next seminar is FEBRUARY 27,2010
It will start 9:00 am to 4:00 pm or till end of open forum
For the seminar, here are the topics to be discussed:
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Complaints are gifts from customers
I was fortunate to have worked with Far East Bank whose main thrust was customer service. That is why we were always asked to attend trainings and seminars to help us improve our service to customers. In these seminars, it was always reiterated that “Complaints are gifts from customers!”
At first I find absurd if not outright ridiculous. But as the trainings and seminars progresses, it made more sense to me. A customer who is complaining is far better than a customer who doesn’t. A customer who complains is actually giving us a chance to help us improve our service and fix any lapses we may have. Whereas a customer who doesn’t complain and just leave is giving us no opportunity to fix any dissatisfaction he may experienced… and worst, this dissatisfaction could multiply outside our business without our knowledge.
Free entrepreneurship training from DTI
Filed under: Announcement, Business news, business opportunity, entrepreneur, Entrepreneurship, Government, self-help, seminar, service
For those who are contemplating on becoming entrepreneurs but don’t know where to start, here’s something I got from the Philippine Information Agency (PIA) website.
DTI is conducting free entrepreneurship trainings. This free training is a good venue to be exposed on the know-hows of business. This is most specially timely, to those who have availed of the P15,000 loan from SSS or the P50,000 from OWWA.
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Meet deadlines
I just came from a neighborhood dressmaker to pick up my son’s uniform. We went there last week so she can sew my son’s polo uniform. I asked if she can finish it by Friday (we went there on a Tuesday), she said it’s not possible because she has lot of work in line. She said they would be finished on November 13, which is today.
But when I told her today that I came to pick up the items, she said they were not finished yet and ask me to come back on Saturday. I asked her why, and she said she forgot that they were due today, she only saw her notebook yesterday. I was frustrated and dissapointed. That’s the problem with small-time, fly-by-night service providers – they don’t have business sense.
Do you get back to your customers?
When I didn’t have my internet connection back within 24 hours after paying my account, I called the Digitel Hotline. They are clueless as to my problem but got the details of my concern anyway, saying that they will refer the matter to their customer service, followed by their script “Is there anything else I can do for you sir?“
96 hours later and my internet connection still was not reactivated. I called the ‘Hotline’ again to inquire. Again, I was asked the problem and details of my concern, and again I was told that it will be referred to their customer service (so the so-called ‘Hotline’ is not customer service after all).
In both instances, the telephone operators couldn’t promise anything to me nor said that they will update me or get back to me of my concern. All I can do is wait… and wait I did.
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