The silly catch on the McDonald’s free coffee promo
Filed under: Articles, business, contest and promos, customer service, management, Marketing, roysville
There just have to be some catch! And in the case of the McDonald’s free coffee promo, it’s the silly rule that only one coupon is allowed per customer.
Why silly?
Picture this. The McDonald’s crew went to your office and gave away coupons to all employees so they can avail of the free coffee promo – NO PURCHASE NECESSARY!
Neat isn’t it? NOT!
Because the next morning, most staff would give their coupons to the messenger so he can redeem their free coffee, only to come back with just one coffee on hand because he was told that only one coupon is allowed per customer!
So, they expect all the people from the office to troop down to their store, fall in line, just to redeem their free coffee?
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I hope Globe will bring back ImmortalTxt
Filed under: business, customer service, feedback & reviews, hope, management, mobile technology
Ever since the days of missing Globe load, I rarely load my cellphone for fear that they may just “disappear.” Although there were reports that this bug has been fixed, I still do not maintain load credits on my cellular phone.
I tried registering to the Globe unlimited texting feature which is the UNLITXT20 just to save my credits from “load bandit.” However, since I rarely send text messages and I do not really receive text messages, the 24 hours would pass with me not consuming the entire P20 load actually. It was still a waste of money.
That is why I was glad when the ImmortalTxt service was launched.
While it was limited to 50 text messages, it has no expiration date and thus I am not pressured to make send messages just to make the credit worthwhile. Plus, I still have 10 extra load for sending to other networks.
Unfortunately, this service is no longer available. It ended last February 28, if I’m not mistaken.
I really wish this service would be back soon, as it is thus far the only Globe product that I can really appreciate.
Now I know why they call them do-it-yourself shops
Filed under: customer service, feedback & reviews, management
I’m sure you’ve seen them in the malls, those big, open-shelves type hardware stores where you buy your tools, electrical supplies, and the like as if you’re just buying from a grocery store – you just pick-up the items you need. They were often referred to as do-it-yourself shops for all the handyman in us.
Yesterday, I learned first hand why they called them do-it-yourself shops.
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Complaints are gifts from customers
I was fortunate to have worked with Far East Bank whose main thrust was customer service. That is why we were always asked to attend trainings and seminars to help us improve our service to customers. In these seminars, it was always reiterated that “Complaints are gifts from customers!”
At first I find absurd if not outright ridiculous. But as the trainings and seminars progresses, it made more sense to me. A customer who is complaining is far better than a customer who doesn’t. A customer who complains is actually giving us a chance to help us improve our service and fix any lapses we may have. Whereas a customer who doesn’t complain and just leave is giving us no opportunity to fix any dissatisfaction he may experienced… and worst, this dissatisfaction could multiply outside our business without our knowledge.
Meet deadlines
I just came from a neighborhood dressmaker to pick up my son’s uniform. We went there last week so she can sew my son’s polo uniform. I asked if she can finish it by Friday (we went there on a Tuesday), she said it’s not possible because she has lot of work in line. She said they would be finished on November 13, which is today.
But when I told her today that I came to pick up the items, she said they were not finished yet and ask me to come back on Saturday. I asked her why, and she said she forgot that they were due today, she only saw her notebook yesterday. I was frustrated and dissapointed. That’s the problem with small-time, fly-by-night service providers – they don’t have business sense.
Do you get back to your customers?
When I didn’t have my internet connection back within 24 hours after paying my account, I called the Digitel Hotline. They are clueless as to my problem but got the details of my concern anyway, saying that they will refer the matter to their customer service, followed by their script “Is there anything else I can do for you sir?“
96 hours later and my internet connection still was not reactivated. I called the ‘Hotline’ again to inquire. Again, I was asked the problem and details of my concern, and again I was told that it will be referred to their customer service (so the so-called ‘Hotline’ is not customer service after all).
In both instances, the telephone operators couldn’t promise anything to me nor said that they will update me or get back to me of my concern. All I can do is wait… and wait I did.
BDO – A positive feedback this time
Filed under: banking, business, customer service, feedback & reviews, management
I am very much tempted to write a post-SONA article (because I’m sure it will definitely help my search ranking 
), but I want to write something positive and thus SONA might not be a good subject. And so I searched for another topic wherein I could be writing something positive.
Then I remembered, I’ve been meaning to write about the experience I had with BDO just a month ago. And this was with their Angeles-Nepo Branch where I have opened my account. I opened an account with BDO because I have applied for a Paypal account and some friends told me that a BDO account is accepted with Paypal.
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