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	<title>Roysville &#187; customer</title>
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	<description>Yes, this is business... that's why it's personal</description>
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		<title>Complaints are gifts from customers</title>
		<link>http://roysville.com/2009/06/10/complains-are-gift-from-customers/</link>
		<comments>http://roysville.com/2009/06/10/complains-are-gift-from-customers/#comments</comments>
		<pubDate>Wed, 10 Jun 2009 14:23:05 +0000</pubDate>
		<dc:creator>Roy</dc:creator>
				<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[roysville]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[complains]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[far east bank]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[gift]]></category>

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		<description><![CDATA[I was fortunate to have worked with Far East Bank whose main thrust was customer service. That is why we were always asked to attend trainings and seminars to help us improve our service to customers. In these seminars, it was always reiterated that &#8220;Complaints are gifts from customers!&#8221; At first I find absurd if [...]]]></description>
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