Who’s afraid of PLDT?
Filed under: Articles, business, customer service, feedback & reviews, leadership, management, mobile technology, news, Philippine, Reaction, service
The impending acquisition of the Philippine Long Distance Telephone Co. (PLDT) of Digitel Telecommunications Philippines Inc. have raised concerns on some sectors particularly from one its rival in the telecommunications industry, Globe Telecom Inc. who even asked the government to take a look into the PLDT-Digitel deal.
Globe’s concern is not without merit, as PLDT will be getting 51.55% of Digitel, after which, it would undertake a mandatory offer to minority investors, for a total consideration of P74.1 billion. A deal that would put PLDT in full control of Digitel, and perhaps, as everybody feared, the telecommunications industry in general.
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Do you get back to your customers?
When I didn’t have my internet connection back within 24 hours after paying my account, I called the Digitel Hotline. They are clueless as to my problem but got the details of my concern anyway, saying that they will refer the matter to their customer service, followed by their script “Is there anything else I can do for you sir?“
96 hours later and my internet connection still was not reactivated. I called the ‘Hotline’ again to inquire. Again, I was asked the problem and details of my concern, and again I was told that it will be referred to their customer service (so the so-called ‘Hotline’ is not customer service after all).
In both instances, the telephone operators couldn’t promise anything to me nor said that they will update me or get back to me of my concern. All I can do is wait… and wait I did.
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