The silly catch on the McDonald’s free coffee promo
Filed under: Articles, business, contest and promos, customer service, management, Marketing, roysville
There just have to be some catch! And in the case of the McDonald’s free coffee promo, it’s the silly rule that only one coupon is allowed per customer.
Why silly?
Picture this. The McDonald’s crew went to your office and gave away coupons to all employees so they can avail of the free coffee promo – NO PURCHASE NECESSARY!
Neat isn’t it? NOT!
Because the next morning, most staff would give their coupons to the messenger so he can redeem their free coffee, only to come back with just one coffee on hand because he was told that only one coupon is allowed per customer!
So, they expect all the people from the office to troop down to their store, fall in line, just to redeem their free coffee?
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Complaints are gifts from customers
I was fortunate to have worked with Far East Bank whose main thrust was customer service. That is why we were always asked to attend trainings and seminars to help us improve our service to customers. In these seminars, it was always reiterated that “Complaints are gifts from customers!”
At first I find absurd if not outright ridiculous. But as the trainings and seminars progresses, it made more sense to me. A customer who is complaining is far better than a customer who doesn’t. A customer who complains is actually giving us a chance to help us improve our service and fix any lapses we may have. Whereas a customer who doesn’t complain and just leave is giving us no opportunity to fix any dissatisfaction he may experienced… and worst, this dissatisfaction could multiply outside our business without our knowledge.
How much for the ketchup?
Filed under: business, customer service, feedback & reviews, management
Today, I went to a McDonald outlet near my daughter’s school to buy her food. It was their school’s Christmas party, I decided to just buy her food from the fast food instead of bringing some from our house (like I can cook a decent meal for baon).
Anyway, my daughter Angel is studying at Holy Family and there are many fastfood outlets near their school, so I guess there won’t be any problem.
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BDO – A positive feedback this time
Filed under: banking, business, customer service, feedback & reviews, management
I am very much tempted to write a post-SONA article (because I’m sure it will definitely help my search ranking 
), but I want to write something positive and thus SONA might not be a good subject. And so I searched for another topic wherein I could be writing something positive.
Then I remembered, I’ve been meaning to write about the experience I had with BDO just a month ago. And this was with their Angeles-Nepo Branch where I have opened my account. I opened an account with BDO because I have applied for a Paypal account and some friends told me that a BDO account is accepted with Paypal.
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